Please read the below information carefully.
Your placement of an order constitutes acceptance of these terms and conditions
• Natural Materials
When purchasing a memorial the purchaser acknowledges that granite, marble wood and
other products containing natural materials and may have variations in color and
Shipping Cremation Urns, Eternal Lights and Memorial Ceramic Pictures
Cremation Urns are normally delivered in approx. 5 -7 days.
Memorial lights ship in approx. 2 weeks.
Memorial Ceramic Pictures approx 5 weeks
We accept Visa, MasterCard, American Express & Discover, checks and money orders .
• Sales Tax
Sales tax will added to all orders shipped within the state of Vermont at the rate of 6% on
urns, Customer will be solely responsible for sales taxes outside VT.
Prices on this website are subject to change without notice. MonumentsUSA.com is not
responsible for any errors or omissions in it's content. If there is an incorrect price due to a
typographical error on our website or incorrect information from our suppliers,
MonumentsUSA.com has the right to refuse or cancel any order.
Purchaser has the right to cancel order up to 72 hours after payment is made.
Returns of cremation urns and vigil lights
You may return your items up to 10 days from delivery date for a full refund -less shipping
costs. The customer must e-mail us at support@MonumentsUSA.com before
returning the item.
A. Items such as Memorial Lights and Cremation Urns that do not have a personalized
engraving have a 10 day full refund policy from the day of delivery of item less shipping
costs. The Customer is responsible for return shipping charges.
All other items are personalized, custom work and therefore
cannot be returned or refunded.
Q. What if my Memorial is damaged upon delivery?
A. With regards to cemetery memorials - Any item damaged en route form our location to
its destination can be returned and replaced as it was originally ordered. Once safely
delivered in good condition and signed for, we are not responsible for any damage that
may be done by the cemetery or anyone you have set the memorial. Also, we will accept
return of any item that has an error on our part that reflects a different design form the
design you approved, but if a memorial is made to specifications according to your order,
there are no refunds or returns. Also, we may require that a photo be sent to us showing
the damage or error before we accept a return of an item. Please call us or e-mail us
immediately if you encounter a problem upon delivery. Do not send item back without
contacting us first. Doing this may cause delays and or additional shipping charges to
you. Any other item we sell that is shipped to home - we replace damaged item with same
item originally ordered.
Please contact us immediately if you receive damaged items.
Disclaimer as to the product sold and limitations of liability
MonumentsUSA.com guarantees that our Urns are made from natural
materials, and will be delivered free of defects . Except as expressly stated herein,
MonumentsUSA.com will make no representations or warranties expressed or
implied, of any kind with respect to products sold on this web site, including but not
limited to, merchantability and fitness for a particular purpose. You agree that the
maximum liability to MonumentsUSA.com arising form any products sold on this web
site will be the price of the products or products ordered. MonumentsUSA.com, its
directors, officers, employees and any other representatives shall not be held liable for
any damages - special, indirect, consequential or punitive related to any products sold.
determined to be unenforceable or invalid, the unenforceable or invalid part hereof
shall be deemed severed from these Terms and Conditions and the remaining portions
of these Terms and Conditions shall be carried out with the same force and effect as if
the severed portions had not been part of these Terms and Conditions.
Use of this Website constitutes the acceptance of all of the above listed Terms and
subsidiaries will be governed by the laws of the state of Vermont without regard to its
conflict law principles. You agree that the sole jurisdiction and venue for any and all
litigation arising from your use or orders made from MonumentsUSA.com will be in
appropriate Federal or State Court in Vermont
MonumentsUSA.com respects your right to privacy. Under no circumstances will we
share this information (including your email address) with any other entity. If you
provide your email address, we will only use it to respond to your requests and to notify
you of changes to our web site. MonumentsUSA.com does not trade, sell or furnish
any of your personal information to third parties. Our customer information is protected
through the use of secure servers.
We reserve the right to change or alter this website and/or it's terms and conditions at
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