ORDER PROCEDURE

Please Read This Carefully, it contains the entire memorial production process.       

First and foremost you must understand that every cemetery has its own set of rules and regulations regarding what can and cannot be placed on its grounds. Please you contact the cemetery before you place an order to see if your plans comply with cemetery regulations. You will need to confirm the size of your intended headstone. Your headstone may be too big or small for the plot area, or upright markers may not be permitted in your section of the cemetery. Or there may be stylistic restrictions in that section. Please remember that it is your sole responsibility to double check that you will be allowed to use the headstone you plan to order. We have no control over cemetery policies, so it is important that you understand them fully when choosing the style and size of your monument.

Secondly you need to plan in advance to avoid rush. Although we live in a world where we can purchase practically anything with just a click of a mouse, monuments are still individually, custom made by craftsmen working on natural materials. This may be the only purchase you will make where waiting for the final product to be shipped is to your benefit. You do not want a Memorialist rushing the production of something as important as this. We cannot and will not rush something as important as this. For these reasons, we cannot possibly promise an exact date of completion and installation of your memorial. This is why we strongly suggest you do not plan a memorial ceremony around the memorial until it is installed at the Cemetery.

1. You place your order for the memorial with us. We then e-mail you your invoice.

2. If you have not already done this, contact the Cemetery for completion of paperwork and any fees they require. If they require us to fill out any paperwork, send it to us for completion either by mail, fax or e-mail. Otherwise, the completion of
the paperwork and Cemetery requirements are ultimately the responsibility of the purchaser.

3. If an outside Monument installer is necessary, we assist you in finding one. We then give you the name, address, phone number of a monument setter in the area. You will contact them directly, make arrangements with them and pay them directly.
You, of course, may choose to use someone on your own. Please let us know the name address and phone of the Monument setter you have chosen.

4. During this time, the Art Department will work on a proof for the memorial. We will send it to you for your approval. You will then review it, sign off on it and return it to us.

5.  Once any Cemetery paperwork we need to fill out, if any, is completed and the final approval of the proof has been signed off by you, we then begin the production process for the memorial. We will keep you informed about your order and progress during production. This is a crucial time where you need exercise patience and wait until the memorial is completed and ready to ship out.

6.  When the Memorial is completed, we contact you to let you know it is about to ship out to the address you provided for us. If the address or location you provide us is incorrect and it results in a redelivery, there may be an additional delivery fee.

Once the Memorial has been received by the Cemetery or Monument installer, we of course cannot promise a date for installation. If the cemetery itself  installs the memorial and we ship it directly to them, again we cannot control their scheduling.

Note* The Cemetery has the right to refuse a Memorial if their fees have not been paid - so please have all fees paid several weeks before we ship the memorial to them. If for any reason, the memorial is refused by the cemetery for unpaid fees and
the memorial needs to be shipped again, you may incur an additional delivery fee.

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804 West Tyler Street, Athens, Texas 75751, USA

Website: www.monumentsusa.com

Email: sales@monumentsusa.com

3986 Teakwood Dr, Mississauga, Ontario, Canada L5C 3T5
Tel:  905.615.9315
Website: www.monumentsusa.com

Email: sales@monumentsusa.com

Memorial, Markers, Memorials, Mausoleum, Monument, Monuments, Headstone, Headstones, Head Stone, Head Stones, Tombstone, Tombstones, Grave Stone, Grave Stones, Gravestone,

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